A question mark 
will be displayed for any payee record which does not have a customers unique internal reference code set to identify the payee. Users can directly update this reference code in the Payee Management section making it easy to search and match the payee record with other internal financial systems.
1. Select the "Payees" option from the "Customer Options" ribbon.
2. Select option from the "Payee Info" Column.
3. Choose the "I have the payee reference" option, fill in the payee's internal reference code in the payee reference field and select continue to update the record.
